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Support

Outstanding support is the foundation of our company. In fact, we dedicate more than half our resources to support, and we make support a priority over all other work.

Our support hours are Monday - Friday, 9:00 - 5:00 CST.

NOTE: We respond to support issues by email usually within one hour. Please white list "classapps.com" or check your spam folder if you do not get a response.

	Read our Documentation
	Our thorough product documentation contains tons of useful information.
	Support Policy and Overview, Hosted Service Agreement, Anti Spam Policy for Hosted
	Read our support policy and support overview for installation service, phone, email support and consulting.
	Read our FAQ's
	The answers to many commonly asked questions can be found in our Frequently Asked Questions.
	View Video Animations that demonstrate features
	View video animations that demonstrate how to use features.
	Search Knowledgebase
	Search the knowledgebase for common issues and solutions.
	Fill out a Support Ticket
	If you cannot find an answer in our online documentation, fill out a support ticket. A support engineer will respond to you shortly.
	Product Wiki Main Page SelectSurvey.NET wiki Index ActiveLogic wiki Index ResponseLogic wiki Index SelectPoll wiki Index SelectSurvey ASP wiki Index
	Search the product wiki for help organized by product. Click product name to go to that product wiki.
	New Feature Schedule
	What we are working on, what new features are coming up. Service Partners Need help with your survey analysis? Click here to view our Service Partners
	RSS Feed Release Notifications
	Be notified every time a product version changes so you can download the latest updates by subscribing to our RSS feed.
	Be our fan on Facebook or follow us on Twitter for updates on our new feature releases! Follow us on Twitter Be our fan on Faceboook

Support for Add-Ons are covered by support for the Core Product. (i.e. ActiveLogic is covered by SelectSurvey.NET support and does not need to be purchased separately.)

Level 1 Support Includes: Product Updates*, Email Support
Level 2 Support Includes: Product Updates*, Email Support, Phone Support
*Product Updates inlcude latest product downloads from customer account page.

	NONE	LEVEL 1	LEVEL 2
Hosted Service	FREE	FREE	FREE
Email Support	NONE	UNLIMITED	UNLIMITED
Phone Support	NONE	NONE	UNLIMITED
Product Updates	NONE	24x7 DOWNLOAD	24x7 DOWNLOAD
SelectSurvey.NET Server Software	0	$250.00 USD Annual	$310.99 USD Annual
SelectSurvey.NET Server Software + Source Code	0	$449.99 USD Annual	$549.99 USD Annual
Legacy SelectSurvey ASP Single Site	N/A	$70.00 USD Annual	$100.00 USD Annual
Legacy SelectSurvey ASP Enterprise	N/A	$100.00 USD Annual	$130.00 USD Annual
Installation/Upgrade Service	$150.00 USD EACH	$150.00 USD EACH	$150.00 USD EACH
Re-Activating Expired Account: Hosting Restore or expired Support Renewal	$150.00 USD EACH	$150.00 USD EACH	$150.00 USD EACH
Per Incident Support During Office Hours	$100.00 USD EACH	0	0
Per Incident Support After Office Hours	$200.00 USD EACH	0	0

NOTE: If you do not receive a response to a tech support ticket within one day, check your spam folder and add classapps.com to your white list of accepted emails.

To get upgrades, log in to your customer account on classapps.com and there are buttons there to renew support, purchase upgrades, purchase installation service, or purchase consulting hours.