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Support

Outstanding support is the foundation of our company. In fact, we dedicate more than half our resources to support, and we make support a priority over all other work.

Our support hours are Monday - Friday, 9:00 - 5:00 CST.

NOTE: We respond to support issues by email usually within one hour. Please white list "classapps.com" or check your spam folder if you do not get a response.

	Read our Documentation
	Our thorough product documentation contains tons of useful information.
	Support Policy and Overview
	Read our support policy and support overview for installation service, phone, email support and consulting.
	Read our FAQ's
	The answers to many commonly asked questions can be found in our Frequently Asked Questions.
	View Video Animations that demonstrate features
	View video animations that demonstrate how to use features.
	Search Knowledgebase
	Search the knowledgebase for common issues and solutions.
	Fill out a Support Ticket
	If you cannot find an answer in our online documentation, fill out a support ticket. A support engineer will respond to you shortly.
	New Feature Schedule
	What we are working on, what new features are coming up. Service Partners Need help with your survey analysis? Click here to view our Service Partners
	RSS Feed Release Notifications
	Be notified every time a product version changes so you can download the latest updates by subscribing to our RSS feed.
	Be our fan on Facebook or follow us on Twitter for updates on our new feature releases! Follow us on Twitter Be our fan on Faceboook

Support Structure and Pricing

Support for Add-Ons are covered by support for the Core Product. (i.e. ActiveLogic is covered by SelectSurvey.NET support and does not need to be purchased separately.)

	None	Level 1	Level 2
Product Updates	60 days	Yes	Yes
Knowledge Base, Video Demonstrations and Training Manual	Free	Free	Free
Email Support	None	Unlimited	Unlimited
Phone Support	None	None	Unlimited
Annual Price- Single Site .NET	$0	$149.99	$249.99
Annual Price- Enterprise .NET	$0	$210.99	$310.99
Annual Price- Single Site ASP	$0	$69.99	$99.99
Annual Price- Enterprise ASP	$0	$99.99	$129.99
Installation	Additional $149.99	Additional $149.99	Additional $149.99

NOTE: If you do not receive a response to a tech support ticket within one day, check your spam folder and add classapps.com to your white list of accepted emails.

To get upgrades, log in to your customer account on classapps.com and there are buttons there to renew support, purchase upgrades, purchase installation service, or purchase consulting hours.