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Last updated 7/24/2014

Support

Outstanding support is the foundation of our company. In fact, we dedicate more than half our resources to support, and we make support a priority over all other work.

Our support hours are Monday - Friday, 9:00 - 5:00 CST.

NOTE: We respond to support issues by email usually within one hour. Please white list "classapps.com" or check your spam folder if you do not get a response.

Read our Documentation
Our thorough product documentation contains tons of useful information.
 
Support Policy and Overview, Hosted Service Agreement, Anti Spam Policy for Hosted
Read our support policy and support overview for installation service, phone, email support and consulting.
 
Read our FAQ's
The answers to many commonly asked questions can be found in our Frequently Asked Questions.
 
View Video Animations that demonstrate features
View video animations that demonstrate how to use features.
 
    Search Knowledgebase
Search the knowledgebase for common issues and solutions.
 
    Fill out a Support Ticket
If you cannot find an answer in our online documentation, fill out a support ticket. A support engineer will respond to you shortly.
 
    Product Wiki Main Page
SelectSurvey.NET wiki Index
ActiveLogic wiki Index
ResponseLogic wiki Index
SelectPoll wiki Index
SelectSurvey ASP wiki Index
Search the product wiki for help organized by product. Click product name to go to that product wiki.
 
    New Feature Schedule
What we are working on, what new features are coming up.

Service Partners
Need help with your survey analysis? Click here to view our Service Partners
 
RSS Feed Release Notifications
AddThis Feed Button    Be notified every time a product version changes so you can download the latest updates by subscribing to our RSS feed.
Follow us on Twitter
Follow us on Facebook
Be our fan on Facebook or follow us on Twitter for updates on our new feature releases!
Follow us on Twitter

Be our fan on Faceboook

Support for Add-Ons are covered by support for the Core Product. (i.e. ActiveLogic is covered by SelectSurvey.NET support and does not need to be purchased separately.)

Level 1 Support Includes: Product Updates*, Email Support
Level 2 Support Includes: Product Updates*, Email Support, Phone Support
*Product Updates inlcude latest product downloads from customer account page.
NONE LEVEL 1 LEVEL 2
Hosted Service FREE FREE FREE
Email Support NONE UNLIMITED UNLIMITED
Phone Support NONE NONE UNLIMITED
Product Updates NONE 24x7 DOWNLOAD 24x7 DOWNLOAD
SelectSurvey.NET Server Software 0 $250.00 USD Annual $310.99 USD Annual
SelectSurvey.NET Server Software + Source Code 0 $449.99 USD Annual $549.99 USD Annual
Legacy SelectSurvey ASP Single Site N/A $70.00 USD Annual $100.00 USD Annual
Legacy SelectSurvey ASP Enterprise N/A $100.00 USD Annual $130.00 USD Annual
Installation/Upgrade Service $150.00 USD EACH $150.00 USD EACH $150.00 USD EACH
Re-Activating Expired Account: Hosting Restore or expired Support Renewal $150.00 USD EACH $150.00 USD EACH $150.00 USD EACH
Per Incident Support During Office Hours $100.00 USD EACH 0 0
Per Incident Support After Office Hours $200.00 USD EACH 0 0


NOTE: If you do not receive a response to a tech support ticket within one day, check your spam folder and add classapps.com to your white list of accepted emails.

To get upgrades, log in to your customer account on classapps.com and there are buttons there to renew support, purchase upgrades, purchase installation service, or purchase consulting hours.


TESTIMONIAL

"Thank you for your exceptional support, which has exceeded our expectations."

- Mike Williams, CIO
Cancer Consultants
Read More



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Phone: (800)-774-4876
Int'l Phone: 1 (913) 544-3002
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7111 W. 151st Street, Suite 338,
Overland Park, KS 66224 USA