HOME > Support

Support

Outstanding support is the foundation of our company. In fact, we dedicate more than half our resources to support, and we make support a priority over all other work. And support is absolutely free with your purchase!

Our support hours are Monday - Friday, 9:00 - 5:00 CST.

NOTE: We respond to support issues by email usually within one hour. Please white list "classapps.com" or check your spam folder if you do not get a response.

	Read our Documentation
	Our thorough product documentation contains tons of useful information.
	Read our FAQ's
	The answers to many commonly asked questions can be found in our Frequently Asked Questions.
	Search Knowledgebase
	Search the knowledgebase for common issues and solutions.
	Fill out a Support Ticket
	If you cannot find an answer in our online documentation, fill out a support ticket. A support engineer will respond to you shortly.

New! Be notified every time a product version changes so you can download the latest updates by subscribing to our RSS feed.

NOTE: We respond to support issues by email usually within one hour. If you do not receive a response, check your spam folder and add classapps.com to your white list of accepted emails.

WHAT IS FREE SUPPORT INCLUDED WITH PURCHASE?
Customers get a customer account login where they can get the latest updates 24x7 by digital download. We have a searchable knowledgebase and helpdesk. Email/helpdesk support for the first year (and renewable thereafter) for issues directly related to the product features and functionality. We provide installation service for $75 and consulting for $75 per hour. You must have a customer ID to get support.

To get upgrades, log in to your customer account on classapps.com and there are buttons there to renew support, purchase upgrades, purchase installation service, or purchase consulting hours.