Frequently Asked Questions

Pre-Sales Questions

What makes SelectSurvey.NET better than other survey applications?
SelectSurvey.NET has all the features you would expect in a world-class survey application at only a fraction of the price! Check the competition and find out for yourself!

Can I pay for the software using a purchase order?
Yes, we gladly accept purchase orders. Click the "Quote" button next to the product to print out a quote, then fax us the purchase order, along with the quote to 1-800-774-4876, or contact us at sales@classapps.com for more information. If the purchase order is not paid within 30 days, your license will be revoked.

Do you offer a discount for non-profit and academic institutions?
Yes, we offer a discount off of our already low price for both non-profit and academic institutions. Please contact us at sales@classapps.com for more information.

Can I pay for the software using a wire transfer?
Yes, please contact us at sales@classapps.com for wire transfer information.

How will I receive my SelectSurveyASP or SelectSurvey.NET software?
Once your purchase has been confirmed, you will immediately receive an email with a download link. You simply download the specified file, unzip it and FTP the files to your web server.

Do you have a guarantee? What if I'm not happy with SelectSurvey?
We are so confident that you will be fully satisfied with our survey software that we offer an unconditional, 30-day money back guarantee!

How do I know if SelectSurveyASP will run on my web server?
SelectSurveyASP runs on any Windows web server that supports Active Server Pages (ASP). To keep this as simple as possible, just ask your system administrator or Internet Service Provider if you can run Active Server Pages on your web site. If so, you can run our software.

How do I know if SelectSurvey.NET will run on my web server?
SelectSurvey.NET runs on any Windows web server that has Microsoft .NET framework version 4.5 or higher installed. To know for sure, just ask your system administrator or Internet Service Provider if you have a Windows server with .NET version 4.5 or higher installed.

I do not have a web server available. Can you recommend a good web hosting company?
Yes, us! Instead of purchasing the server software, you can purchase our hosted survey service http://selectsurvey.net. The hosting service is all inclusive and also includes support; we handle all of the server software updates and database backups for you. There is also an option for Active Directory integration and dedicated server pricing if you want access to the server.

How do I install SelectSurveyASP and SelectSurvey.NET?
Installing both SelectSurveyASP and SelectSurvey.NET is extremely simple, and generally takes less than 15 minutes. All that is required is to download the appliation, unzip the files, copy or FTP them to your web server, and set a few configuration variables. Both versions of the application come with a thorough installation document that explains each step in great detail.

Can I have a demo copy of the application to try on my own computer before I purchase?
You don't need one! Our online demos are fully functional and kept up to date, .NET online demo, which enables you to try out all of the features of SelectSurveyASP and SelectSurvey.NET.



Miscellaneous Questions

Can I create surveys in SelectSurveyASP or SelectSurvey.NET in a foreign language?
Yes. SelectSurveyASP and SelectSurvey.NET contain built-in functionality to support most character sets. For character sets not supported by the application, you can customize the application with just a few lines of code to support the new character set.

Can I change the look and feel of my surveys?
Yes. The look and feel of each survey is extremely customizable. Each survey is associated with a template, and any template can be used and re-used on more than one survey. The templates contain over 50 look and feel attributes, thus controlling every single visual aspect of your survey, including all fonts, colors, sizes, border, alignment, logo, etc.

Can I change the look and feel of the entire application?
Yes. All look and feel related information for the entire application is stored in a single style sheet. By modifying this style sheet, you can modify the look and feel of the entire application.